Support / Our Network

Troubleshooting

If the automatic door unit fails to operate properly, please check the following:
If you notice anything unusual such as noise, smoke, or odor, turn off the power switch immediately and contact our distributor in your country.

Caution: Do not adjust or attempt to repair the unit by yourself.

In case of a breakdown

The door cannot be opened or closed even by hand.

[Reason] Something obstructs the door on the guide rail, or something is stuck inside the operating unit.
[What to do] Turn off the power and remove the object.
[Reason] The door remains locked.
[What to do] Turn off the power and unlock the door.
[Reason] If the problem remains, the door operator may be faulty.
[What to do] Turn off the power and contact our distributor in your country.

The door can be opened/closed manually but does not operate automatically.

[Reason] The power switch is off.
[What to do] Turn on the power switch.
[Reason] The activation sensor fails to function properly.
[What to do] Turn off the power and contact our distributor in your country.
[Reason] If the problem remains, the door operator may be faulty.
[What to do] Turn off the power and contact our distributor in your country.

The door remains open.

[Reason] An object is placed inside the sensing area.
[What to do] Remove the object the sensor is detecting.

The door operator makes an abnormal noise or release an unusual odor.

[Reason] The door operator is defective.
[What to do] Turn off the power and contact our distributor in your country.

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Products-Category

Automatic Door
Operators

    Complete Door
    Package

      Other

      • Sensor

      • Accessory